Transition to a New Billing System – Effective January 1, 2026
Beginning January 1, 2026, Yurok Telecommunications Corporation (YTEL) will fully take over billing for all Yurok Connect internet services. This means your internet charges will no longer appear on the Yurok Tribe’s utility bills.
We are migrating to a modern billing platform called Fibersmith, which will improve accuracy, automation, and overall customer experience. As part of this transition, your invoice format and billing notifications may look different from what you are used to.
Payment Method Changes
With the new system:
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Payments may be made by check, credit card, or debit card through our new online payment portal.
The portal link will be available at: www.yuroktelecom.com -
We are no longer able to accept cash payments or payroll deduction for Yurok Tribal staff.
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Cash payment options will return once our planned Customer Service Center is established in 2026.
For billing questions or payment arrangements, please contact:
Kohleen Alameda – 707.246.2309
billing@yuroktelecom.com
New Unified Pricing Plan
To create fairness and simplify billing, all customers will transition to a single, unified pricing plan.
Current Plans
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Standard: 5 Mbps down / 5 Mbps up – $40 + $4 equipment fee
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Premium: 10 Mbps down / 10 Mbps up – $80 + $4 equipment fee
New Customer Appreciation Plan
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Unified Plan: 10 Mbps down / 5 Mbps up — $40.00
Your monthly rate will remain the same during this transition.
This plan will help us streamline operations and maintain affordability while preparing the network for future upgrades.
Equipment Upgrades Beginning Late January 2026
To support improved reliability and better performance, we will begin upgrading equipment at tower sites and customer homes starting in late January 2026.
Customers will transition from Cambium equipment to Aviat equipment, which will increase consistency, improve speeds, and allow room for future service enhancements.
The Community Outreach Team will contact each household to schedule the installation at a convenient time.
Frequently Asked Questions
Why is my upload speed changing?
The unified plan is designed to balance network performance, customer needs, and long-term sustainability.
Will my bill increase?
No. Your rate will remain the same during the migration.
Why does my invoice look different?
The new billing system uses updated formatting and automation for greater accuracy.
Will there be new service tiers later?
Yes. Additional speed options and service enhancements will be introduced after the transition is complete.
Need Help or Have Questions?
Our team is available to assist you throughout this transition.
Nicole Mattz – Contract Manager
707.218.5310
nmattz@yuroktelecom.com
Community Outreach Team
707.218.5310
communityoutreach@yuroktelecom.com
YTEL Voices
YTEL Voices is the collective voice of Yurok Telecommunications Corporation, sharing stories, updates, and insights on how technology is strengthening the Yurok Tribe. From expanding broadband access to preserving cultural traditions in a digital world, we explore the ways connection shapes our present and future.
The Yurok people have always stayed connected—through the river, through storytelling, through the wisdom passed down across generations. Today, that connection continues in new ways. As YTELbuilds a high-speed internet network across the reservation, we are creating new opportunities while ensuring that the values and traditions of the Yurok Tribe remain at the heart of everything we do.
Follow along as we share the journey of bringing reliable, community-led internet to the Yurok people.
